Refund Policy
At The Stitch Bliss, we strive to provide our customers with innovative and high-quality products. We want you to be completely satisfied with your purchase, but we understand that sometimes a return or refund may be necessary. This refund policy outlines the terms and conditions for requesting a refund.
1. Eligibility: To be eligible for a refund, you must meet the following criteria:
- The product must have been purchased directly from The Stitch Bliss.
- The product must be in its original condition, unused, and in its original packaging.
- The request for a refund must be made within 30 days of the purchase date.
2. Refund Process: If you meet the eligibility criteria, please follow these steps to request a refund:
- Contact our customer support team on our contact page within 30 days of your purchase.
- Provide your order number, the reason for the refund, and any supporting documentation or evidence.
- Our customer support team will review your request and respond to you within 2 business days.
- If your refund request is approved, we will provide you with instructions on how to return the product.
- Once we receive the returned product and verify its condition, we will process your refund.
- Please note that the refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items: The following items are not eligible for a refund:
- Products that have been used, damaged, or are not in their original condition.
- Gift cards or promotional items.
4. Shipping Costs: The customer is responsible for the shipping costs associated with returning the product for a refund, unless the return is due to a mistake on our part or a defective product.
5. Contact Us: If you have any questions or concerns about our refund policy, please contact our customer support team on our contact support page. We are here to assist you and ensure your satisfaction.
Please note that this refund policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.